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مدراتي

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Terms of Service

Terms of service

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.

Return Conditions

  1. You have7 days to decide if an item is right for you if not, you can certainly come to us within 14 days of receipt.
  2. The following items cannot be returned or exchanged: Wedding Dresses, Engagement Dresses, Prom Dresses (except for scarves, bags, and mermaid blankets jewelry, and accessories).
  3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
  4. We do not accept returned items that were sent back by you directly without checking with us first.
  5. We do not offer Freight To Collect service for the packages returned to us. The returns will be made at your own cost.
  6. Note: We do not take any extra charges for shipping (Shipping charges are determined by weight)